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CAP5 Ticket and Issue Management System

CAP5's "TIM" system is the web-based 'Information Central’ for customers, employees and management.

Using a secure log-in, TIM allows you to initiate new service requests. Our appropriate resources are text-page for rapid response.  CAP5 technicians and pro-grammers enter issue status and resolution, work hours and mileage. The full work history of each customer is captured and available for your review 24x7.

TIM provides a check-and-balance system, ensuring correct invoicing and payroll distribution, and provides the ability to track customer interactions, employee & contractor assignments and utilization. Robust reporting provides you with the information you need, when you need it.