Search  


 Need Network Support?
Give Us a Call!
713-979-5280

 
Most small businesses can't afford the full time support that is needed to maintain a top notch IT environment. With the mission of providing when, where and only needed services, Cap5 can deliver world class support on a small business budget. 

...all by Experienced and Certified Personnel!
  You are here:  Services    
Services Minimize
COMPUTER & NETWORK INFRASTRUCTURE SOLUTIONS
  • Managed Services - Monthly all-you-can-use tier 1, 2 and 3 remote help desk services.  1 hour response SLAs on remote support complemented by 2 or more scheduled site visits.
  • Networking Projects - Time and material projects (w/ budget estimates) focused on enhancing a customers business performance through IT services.
  • Scheduled Maintenance - Defined scope of proactive services that are blocked out on a monthly <or other frequency> basis.  These are services that the customer deems necessary but has no time to do on their own and need augmentation.

DATA CENTER SOLUTIONS

  • Full Cabinet Collocation - This is for the power user of datacenter services. Customers get full access to their own cabinets. Full 42U Racks with clean 20A or 30A power circuits fed by 1Mbps to 1Gbps data pipes. Utilize your own or CAP5's high-end SonicWall firewall and routing infrastructure.
  • Shared Cabinet Collocation - CAP5 provides this service for customers that have smaller datacenter needs. CAP5 provides same services of a full cabinet offering w/ escorted  access for customers that need less than 21U of space to add a few servers. Add CAP5 Managed Services and never worry about your datacenter servers again.
  • Shared Web Hosting - High-end, high touch hosting services. Customers have access to a robust management consul and have access to CAP5's Houston based helpdesk.  No more offshore or email based support.
  • Netwatch Services - Watch your network from the outside in.  Monitor key components and know where network failures occur before your users know. 

WEBSITE AND SOFTWARE APPLICATION SOLUTIONS

  • Development Projects - Time and material projects (w/ budget estimates) focused on enhancing a customer's business performance through custom web application.  
  • Scheduled Development Services - Scheduled custom application maintenance and enhancement. These are activities that the customer either does not have the time or skill to perform on their applications. 
Print  

TIM (Ticket Issue Management)

The CAP5 TIM tool is the web-based 'Information Central’ for customers, employees, contractors and management. 

 

TIM provides a way for customers to initiate new service requests, text-paging appropriate resources for fast response. 

CAP5 employees enter issue status and resolution, work hours and mileage. The full work history of each customer is captured.

TIM provides a check-and-balance system ensuring correct invoicing and payroll distribution, and provides the ability to track customer interactions, employee/contractor assignments/utilization, and forms the operational hub around which CAP5 service revolves.
Home:I.T. Leadership:Services:Case Studies:Partner Program:TIM Login:About Us
(C) 2007 by CAP5 Technology Solutions - Houston, Texas - (713) 979-5280 Terms Of Use Privacy Statement